WineFriend

Subscription 11

• How do I sign up for a subscription?
• How long do I have to sign on for?
• I just want to try WineFriend out and don't want to commit to an ongoing subscription just yet. Can I get a one-off delivery?
• I can't see a case that suits my needs, can I still get a delivery?
• What if I want to change my subscription selections — price tier, delivery frequency or red/white wine combination?

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Account Details 1

• What if I need to update my card details?

Cancelling 2

• Can I cancel my subscription at any time?
• When is the cancellation cut-off date?

Wines 7

• Where do the wines come from?
• Do you have organic wines?
• Can I choose which wines I receive in my delivery?
• Will I always receive new wines?
• What happens if I don't like the wines sent to me?

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Varietals 3

• I don't drink red wine. Do I have to have red wines in my order?
• I don't drink white wine. Do I have to have white wines in my order?
• I only drink one varietal, can I only receive this?

Rating 5

• How do I rate the wines I receive?
• I can’t find a wine I received in the Rate & Review tab?
• How long does it take to rate a wine?
• When do I need to rate the wines by in order for my feedback to be taken into account on my next order?
• Can I rate a wine months after I receive it?

Buy More 2

• How can I buy more of a wine I’ve received in my subscription case?
• Why is a wine I’ve received sold out?

Shipping 9

• Where in New Zealand do you deliver?
• Does my delivery need to be signed for?
• How are WineFriend deliveries packaged?
• Can you deliver to my work?
• What days do you deliver?

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Gift Cases 4

• Can I pick the wines?
• How long does delivery take for a Gift Case?
• I want to send something different to what you offer, can I?
• Can I gift a subscription?

Contact Us 1

• How can I contact the WineFriend team?