How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
0800 946 337
Subscription and Account details
How do I sign up for a subscription?
How long do I have to sign on for?
I just want to try WineFriend out and don't want to commit to an ongoing subscription just yet. Can I get a one-off delivery?
I can't see a case that suits my needs, can I still get a delivery?
What if I want to change my subscription selections — price tier, delivery frequency or red/white wine combination?
See all 10 articles
What if I need to update my card details?
Can I cancel my subscription at any time?
When is the cancellation cut-off date?
Wines and Varietals
Where do the wines come from?
Do you have organic wines?
Can I choose which wines I receive in my delivery?
Will I always receive new wines?
What happens if I don't like the wines sent to me?
See all 7 articles
I don't drink red wine. Do I have to have red wines in my order?
I don't drink white wine. Do I have to have white wines in my order?
I only drink one varietal, can I only receive this?
Rating and Buying Wines
How do I rate the wines I receive?
I can’t find a wine I received in the Rate & Review tab?
How long does it take to rate a wine?
When do I need to rate the wines by in order for my feedback to be taken into account on my next order?
Can I rate a wine months after I receive it?
How can I buy more of a wine I’ve received in my subscription case?
Why is a wine I’ve received sold out?
Where in New Zealand do you deliver?
Does my delivery need to be signed for?
How are WineFriend deliveries packaged?
Can you deliver to my work?
What days do you deliver?
See all 9 articles
Can I pick the wines?
How long does delivery take for a Gift Case?
I want to send something different to what you offer, can I?
Can I gift a subscription?
Feedback and Customer Enquiries
How can I contact the WineFriend team?