Subscription

How do I sign up for a subscription?
To place an order simply head here and complete our simple, eight-question taste test. This helps to give us a picture of your tastes and enables us to tail...
Tue, 19 Jan, 2021 at 2:30 PM
How long do I have to sign on for?
There is no minimum contract and you can cancel or put your subscription on hold any time before your regular credit card payment is taken.
Tue, 19 Jan, 2021 at 2:21 PM
I just want to try WineFriend out and don't want to commit to an ongoing subscription just yet. Can I get a one-off delivery?
We often have one-off special cases available for purchase and these are a great option to try out our service without committing to a subscription. You can...
Tue, 19 Jan, 2021 at 2:28 PM
I can't see a case that suits my needs, can I still get a delivery?
We offer three different pricing tiers, three different case sizes and three different delivery frequencies. If you need help deciding which options are bes...
Tue, 19 Jan, 2021 at 2:10 PM
What if I want to change my subscription selections — price tier, delivery frequency or red/white wine combination?
You can change your subscription selections by heading to the Subscriptions tab in your account. Here you can edit your tier, case size, delivery frequency ...
Tue, 19 Jan, 2021 at 3:29 PM
How do you take payment for a subscription?
Payment is made by credit or debit card using secure DPS (Direct Payment Solutions). Your card details are turned into a 'token' which DPS recogni...
Tue, 19 Jan, 2021 at 2:28 PM
My payment didn't go through, what can I do?
If your regular payment has not gone through, head to your account and go to the Payment Method tab. Here you can update your credit card details if require...
Tue, 19 Jan, 2021 at 2:29 PM
Can I order more often than once a month or more than twelve bottles at a time?
At this stage our system is not set up to offer more frequent deliveries or larger case sizes than twelve bottles monthly. However, there may be a manual so...
Tue, 19 Jan, 2021 at 2:35 PM
Can I double my order just for this month?
Yes, you can double your order for a month. Simply get in touch with our team on Freephone 0800 946 337 or email them at hello@winefriend.co.nz and they wil...
Tue, 19 Jan, 2021 at 2:35 PM
Do you provide food matching recommendations for the wines?
Each wine has a neck tag with well researched tasting notes – these might include some information on the producer, a description on how the wine tastes, in...
Tue, 19 Jan, 2021 at 2:11 PM